Avaya generally recommends usb headsets for onex communicator, onex agent and have collaborated with headset manufacturing companies like jabra and plantronics to provide a rich customer experience communicating through the softphone to a next level. Avaya one x agent is an integrated telephony softphone solution for agents in contact centers. To use the softphone, you need to connect to the college network through vpn. It provides collaboration through communications with voice, video, instant messaging, conferencing and voicemail. Once the program has opened, enter your fourdigit office phone extension and softphone password then select log in. This video gives a high level overview of the agents user interface main window. The download for avaya one x communicator software can be found here. Avaya onex communicator softphone software available to. The desk phone configuration uses an avaya ipdcp telephone for voice path and an avaya onex agent to share control of the same. Avaya onex communicator enables you to log into your companys server remotely and make and receive telephone calls from. Installation instructions found at the following link. Avaya onex agent is an integrated telephony softphone solution for agents in contact.
Software means the computer programs in object code, originally licensed by avaya and ultimately utilized by. Getting started with open broadcaster software obs duration. This video demonstrates how employees, who use an avaya telephone to make and receive phone calls with a standard phone extension, can launch and configure avaya one x softphone for use over vpn. If you go to avaya support to download communicator you are presented with 4 options. I have tried one x mobile but it would not connect, so if this is the app i should use how do i configure it to connect to the ip office here. Avaya support downloads avaya onex agent release 2. Avaya support downloads avaya ip softphone release 6. Avaya onex communicator is a rich unified communications client that provides enterprise users with simple, intuitive access to their everyday communications tools. Avaya onex communicator helps users manage their communications tasks by providing enterprise users with simple, intuitive access to all of their everyday communications tools.
Currently no data is provided for softphone dependent reports in plantronics manager pro. Start avaya onex communicator to display the avaya onex communicator login dialog box 2. Avaya onex communicator is a unified communications client that helps enterprise users manage their communications tasks by providing simple, intuitive. How to configure the ring also feature for avaya onex. Avaya onex communicator is a software application that enables you to control telephone calls both incoming and outgoing directly from your pc. Use the support by product shortcut at the top of each page, and select your product and release to find the latest product and support notices, the latest and top documentation, latest downloads, and the top solutions that agents are using to close customer tickets. The avaya onex agent software use by me needs a lot of set up if i am. Softphone on andriod that will work with ip office. Avaya onex communicator user reference interface and your avaya telephone.
How to setup avaya softphone within virtual desktop. Customers who exclusively use a softphone will be billed one 1 fy 20 urate. Avaya onex agent gives contact center users the tools they need to be more productive, whether theyre working in a headquarters location, in a branch office or home office. Avaya onex communicator is a rich unified communications client that provides enterprise users with simple, intuitive access to their everyday. This software does not currently work on campus, only remotely with vpn. For information on other features and functionalities of avaya one x communicator, refer to the following guides.
Avaya one x mobile lite for iphone provides avayas powerful extension to cellular features to mobile users and enables them to remain. Connect to vpn before completing the rest of the steps. These integration benefits from the ability to provide rcc support across multiple supported softphones. It provides seamless connectivity to athome agents, remote agents, outsourced agents, contact center agents, and agents interacting with clients with speech and hearing impairments. This video cover how to configure and test the ring also feature on avaya onex communicator. Software means computer programs in object code, provided by avaya or an avaya channel. Avaya one x mobile builds on the functionality of extension to cellular by providing a family of mobile clients designed to further enhance the productivity of. Avaya 2050 ip softphone user guide avaya communication server document status. Avaya onex communicator softphone allows you to answer your usc desk phone from a windows computer when you are working remotely. This video includes steps to configure avaya onex communication for avaya onex client enablement services integration. Users can better manage communications tasks, making them more productive, responsive, and accessible regardless of where they are working on any given day. Avaya one x communicator is a software client that combines softphone, intelligent presence, voicevideo calling, visual voicemail, visual voice and video conferencing. The softphone will appear in plantronics hub as sdk enabled.
For users of ip office productivity applications such as one x portal for ip office, ip office softphone can be used with the application. Avaya onex agent is a desktop application built specifically to meet the needs of contact center agents and supervisors. Overview of the avaya onex agent main window youtube. Configure avaya onex station avaya softphone for all. X communicator is a rich unified communications client that provides enterprise users with simple, intuitive access to their everyday communications tools. Start your avaya softphone application go to start avaya one x communicator avaya one x communicator click on setting in the upper right hand corner within the telephony tab. Avaya onex communicator free download windows version. Your initial softphone password is your fourdigit office phone extension. Avaya onex agent gives contact center users the tools they need to be more. Unity connected solutions avaya one x communicator avaya one x communicator quick reference guide to search for a contact, go to the contacts view drop down list click search results enter your search criteria in the search field on the left click the contact. How to access this software installing and using avaya onex communicator for information on how to install and use avaya onex communicator on your windows computer, download the user guide below. How to configure avaya onex communicator for integration with. Partner, whether as standalone products or preinstalled on.
Videos and tips on using the avaya support website can be found here. The software application is a great way to take your phone with you as you travel around campus. Softphone on andriod that will work with ip office avaya. Customers who have both a standard desk phone and a softphone will only be charged for one 1 fy 20 urate. Getting started with open broadcaster software obs. Plantronics softphone compatibility plantronics, now poly. For all standard calls, with ip office softphone minimized to the system tray, the user can answer, make and terminate calls using the one x portal for ip office.